All prices quoted are subject to standard rate VAT currently charged at 20%

Call Out Charge
Our call out charge is fixed at £20.83. This cost is to cover an engineer call out who will then be able to assess your appliance and provide a diagnosis. The engineer will be able to give an estimate as to the repairs cost at this point.

Labour Charge
Our standard labour charge is £29.17 and is additional to the call out charge should any repairs be carried out. However this may be subject to increase should an appliance require more work to repair such as:

• Restricted access
• Incorrectly Fitted Appliances
• Multiple Faults
• Integrated Appliances
• Heat Pump Dryers
• Induction Hobs

Payment Types
We accept cash and all major debit and credit cards. For repairs carried out in your home our engineers carry card machines on the vans.

Payment Terms

• Payment should be made on completion of a repair directly with the engineer by either cash or card payment. Any purchases of new appliances payment should be made at the time of ordering your new appliance.
• For Commercial Clients eg, Social Housing, Schools, Councils and Landlords we are able to offer Net30 invoicing.

Invoicing
We aim to send all invoices by email to reduce on paper usage and we ask that similarly you also consider the environment before printing your invoices. We can send you a paper invoice through the post should you request this. We also keep all invoices on file as required by law and you can simply and easily request a copy invoice at any time which will be emailed to you without hesitation.

Sometimes when our engineers are repairing your appliances they come across other faults that hadn’t been reported. At this point our engineer will then advise you of the cost to replace any other additional parts. This may incur more labour than originally quoted as there is now more work involved.

Guarantee
Unless stated otherwise all parts fitted to a domestic appliance in a domestic use situation will be covered by a 12 Month Guarantee. Should you have a further fault in the future that you believe to be under guarantee you may be required to provide your invoice that was supplied after your original repair. You can request a copy invoice from us by email at any time.

Upon inspection our engineer will be able to advise you as to whether your fault is related to the guaranteed part or whether it is related to something different. Many faults can give the same symptoms however can be unrelated to the original fault. This can only be confirmed upon inspection by an engineer.

Examples
Oven no heat – Thermostat and Fan Element faults can give identical symptoms
Washing Machine – Drain Pumps and Blockages can give identical symptoms
Tumble Dryer – Safety TOC and Heater Unit can give identical symptoms