Here’s a few things you can try before booking a service call with us
While your fridge freezer may be frost free there is a panel at the back of your freezer that you cannot see behind. When this area gets even just a small amount of ice around it the appliance cannot force the cold air from your freezer into the fridge.
This is easily fixed by defrosting your appliance. Turn it off at the mains or on the thermostat, keep both doors open and pop a couple of towels inside the freezer as you will likely get some water in the bottom as the appliance defrosts
Keep the appliance like this for at least 24 hours
Then turn the appliance back on and most of the time your problem will be resolved