Delivery Policy

Delivery Policy

Here at Aztec Domestics we pride ourselves on excellent customer service.

We know that you don’t want to wait days for your order to arrive. That’s why we offer next day delivery on all items which are in stock and ordered before 6pm on any weekday. If items state 3-5 days delivery we will contact you and arrange a suitable delivery and time slot with yourselves.

We only deliver to certain postcode areas. Please click the ‘What dispatch options are available for my postcode?’ link at the basket page to see if your postcode is eligible for free local delivery. Alternatively Warehouse collection can be arranged.

Will My Appliance be Installed?

We will install your appliance at the time of delivery*

On delivery our engineers will unpack your appliance, take away all packaging and remove and recycle your old appliance.**

*Only electrical Items will be installed by Aztec Domestics.  All gas appliances will be installed by a subcontractor which can be arranged through us or you’re welcome to find your own gas safe installer.

What we offer to do

  • Uninstall the old appliance if still there.
  • Unpack and install the new appliance to regulatory standard.
  • Fit where required décor doors.
  • Connect water inlet and waste.
  • Remove and refit kick boards as long as they are easily removable.

What we don’t offer

  • We do not cut out apertures in work tops.
  • Amend hard pipework for gas or water.
  • Install appliance in a different location within the kitchen.

Refrigeration Recycling

** Recycling of refrigeration appliances incurs an additional £25 charge. This can be paid at the time of purchasing your new appliance either online or in store. Alternatively if you don’t wish to take this option then we can leave the appliance in a suitable location for you to arrange for your local council to collect.

Help! My appliance hasn’t been delivered, what should I do?

Contact us – We will do anything we can to help. The chances are that your order is out for delivery on one of the vans and is delayed.  We can contact the engineers and try to obtain an estimated delivery time for you.

We generally don’t use other delivery companies, this means that we should always know exactly where your order is.


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